Network Engineer

University of Texas at Austin: Applied Research Laboratories | Austin, Texas | June / 2024 - Present

• Monitor and maintain the ARL network infrastructure including Routers, Firewalls, Switches, Fiber Media Converters, Wi-Fi, and VoIP systems.

• Lead and manage strategic projects focused on improving network performance and scalability.

• Oversee the physical layer, including the design of wiring management and physical device layouts in server racks.

• Provide specialized support and development for internal network management software to enhance operational visibility.

Network Authentication Engineer

VMware | Austin, Texas | Feb / 2022 - June / 2024

• Developed custom automation tools to bolster infrastructure security and resilience.

• Managed Identity and Access Management (IAM) for network devices via Cisco ISE, implementing robust Authentication, Authorization, and Accounting (AAA).

• Monitored, patched, and troubleshot global network authentication infrastructure to ensure high availability.

• Executed critical IT projects aimed at increasing organizational security, redundancy, and efficiency.

Network Security Engineer

Rackspace | Austin, Texas | April / 2016 - Feb / 2022

• Manage Fedramp and Agency Approved environments within our government services department.

• Maintain, patch, configure, and troubleshoot Firewalls (Cisco ASA and other vendors). This includes IPSEC VPNs, Access-lists, and NAT.

• Maintain, patch, configure, and troubleshoot Load Balancers (F5 BIGIP, Netscaler, and Brocade). This includes SSL VPN Termination, server pool selection, and traffic rules.

• Teach and advise customers about their network security through a ticket queue and calls.

Senior Technician for the Network Operations Center

Time Warner Cable | Austin, Texas | July / 2014 - April / 2016

• Performed real-time network surveillance for the backbone of the TWC national network.

• Resolved complex escalations and collaborated with engineering teams on undocumented issues.

• Coordinated with cross-functional groups to communicate project status and critical issue resolution.

Regional Operations Buyer 

Time Warner Cable | Austin, Texas | Sept / 2011 - Jan / 2014

• Purchased millions in materials, components, equipment, and services from 100+ vendors.

• Audited vendor reliability on a quarterly basis by generating regional reports. 

• Analyzed raw financial data to find areas of opportunity to become more efficient.  

• Supervised Purchasing Website, which includes managing content, altering look of the site, and allowing user access.

Assistant Supervisor 

Time Warner Cable | Austin, Texas | Oct / 2010 - Sept / 2011

• Worked with Supervisor to effectively coach, motivate, and lead retention specialists.

• Identified trends or call drivers and reported findings to leadership team.

• Increased sales performance by tracking results, reporting feedback, and setting goals.

• Lead team to top in sales metrics month over month.

Medium Sized Business Account Manager 

Dell Inc.  | Round Rock, Texas | Apr / 2007- May / 2009

• Became a trusted information technology advisor to help customers formulate direction. 

• Assisted with IT project research and road mapping. 

• Assisted customer with their VOIP, VMware, server, and switch needs. 

• Negotiated pricing and other terms of purchase.