Network Engineer

University of Texas at Austin: Applied Research Laboratories | Austin, Texas | June / 2024 - Present

• Monitor and maintain the ARL network which includes routers, firewalls, switches, fiber media converters, wi-fi, and a VoIP system.

• Manage projects that will improve ARL's network.

• Help maintain the physical layer which includes design of wiring management, physical device layouts in rack. 

• Provide support and development for ARL's network management software.

Network Authentication Engineer

VMware | Austin, Texas | Feb / 2022 - June / 2024

• Monitor the network authentication tool performance.

• Create automation tools that help make the infrastructure more secure and more resilient.

• Make design proposals and implementation recommendations for internal customers.

• Create Change Management workflows for proposed changes.

• Apply hands-on changes to network authentication infrastructure.

Network Security Engineer

Rackspace | Austin, Texas | April / 2016 - Feb / 2022

• Manage Fedramp and Agency Approved environments within our government services department.

• Maintain, patch, configure, and troubleshoot Firewalls (Cisco ASA and other vendors). This includes IPSEC VPNS, Access-lists, and NAT. 

• Maintain, patch, configure, and troubleshoot Load Balancers (F5 BIGIP, Netscaler, and Brocade). This includes SSL VPN Termination, Virtual servers with server pool selection, and traffic rules. 

• Teach and advise customers about their network security through a ticket queue and calls.

Senior Technician for the Network Operations Center

Time Warner Cable | Austin, Texas | July / 2014 - April / 2016

• Perform network surveillance for the Backbone of the TWC network.

• Troubleshoot escalations based on policy and/or experience.

• Escalate complex or undocumented issues to Engineering teams. 

• Collaborate with other groups and communicate issues or project status. 

Regional Operations Buyer 

Time Warner Cable | Austin, Texas | Sept / 2011 - Jan / 2014

• Purchased millions in materials, components, equipment, and services from 100+ vendors.

• Audited vendor reliability on a quarterly basis by generating regional reports. 

• Analyzed raw financial data to find areas of opportunity to become more efficient.  

• Supervised Purchasing Website, which includes managing content, altering look of the site, and allowing user access.

Assistant Supervisor 

Time Warner Cable | Austin, Texas | Oct / 2010 - Sept / 2011

• Worked with Supervisor to effectively coach, motivate, and lead retention specialists.

• Identified trends or call drivers and reported findings to leadership team.

• Increased sales performance by tracking results, reporting feedback, and setting goals.

• Lead team to top in sales metrics month over month.

Medium Sized Business Account Manager 

Dell Inc.  | Round Rock, Texas | Apr / 2007- May / 2009

• Became a trusted information technology advisor to help customers formulate direction. 

• Assisted with IT project research and road mapping. 

• Assisted customer with their VOIP, VMware, server, and switch needs. 

• Negotiated pricing and other terms of purchase.